By booking or using our services, you agree to the following Terms and Conditions. These policies are designed to maintain a professional environment, protect our staff, and ensure the highest quality of service for all clients.

Appointments and Deposits
All services must be scheduled in advance. A non-refundable deposit is required at the time of booking to secure your appointment. Your appointment is not confirmed until the deposit has been received. Deposits are applied toward the total cost of the scheduled service.

Cancellation Policy
Clients must provide at least 24 hours notice to cancel or request a change to a scheduled appointment. Failure to provide proper notice may result in the loss of your deposit and may require a new deposit to book future services.

Rescheduling Policy
Each appointment is eligible for one (1) reschedule only when at least 24 hours notice is provided. Additional rescheduling requests may require a new booking and deposit.

No Refund Policy
All services, deposits, and payments are final and non-refundable. Once a service has been booked or completed, no refunds will be issued under any circumstances.

Professional Conduct and Respect Policy
We maintain a strict policy of professionalism, respect, and ethical conduct toward all staff and clients. We expect the same level of respect from anyone interacting with our organization.

We have zero tolerance for the following behaviors:

• Harassment or intimidation of any kind
   
• Hate speech, discrimination, or hateful conduct
   
• Use of abusive, vulgar, or inappropriate language
   
• Threatening, aggressive, or disruptive behavior
   
• Physical, verbal, emotional, or mental harassment toward staff or other clients
   

Right to Refuse Service
Our organization reserves the absolute right to refuse or terminate service at any time if a client violates these policies or engages in behavior that creates an unsafe, hostile, or disrespectful environment.

Client Ban Policy
Individuals who engage in harassment, threats, discrimination, hateful behavior, or any conduct that violates our standards may be permanently banned from all current and future services. We reserve the right to cancel appointments and refuse future bookings without warning in these situations.

Policy Enforcement
These policies are in place to protect the integrity of our business, our staff, and the clients we serve. By scheduling services with our organization, you acknowledge and agree to abide by these Terms and Conditions.